Interoperability
How can I assist my grandmother or another family member in downloading their personal health information onto a third-party app?
You will need to be designated a personal representative for your grandmother. You can download an Authorization To Disclose Protected Health Information form to achieve this. You can also call the number on the back of your grandmother’s member ID card to talk with a customer service advocate. Once you have submitted that form, you will be granted access.
How do I revoke my authorization for releasing data to a third-party app?
Call the number on the back of your member ID card to speak with a customer service advocate.
Why did I get a message saying I cannot import my information into a third-party app?
At this time, only ACA and Medicare Advantage plan members can import their data.
Why do I need to create a username and password?
If you don't already have a My Health Toolkit account, you'll need to create one to provide your authorization. This is so we can confirm you are a health plan member. You can use your My Health Toolkit account to access your benefits information and self-service tools for your health plan. The third-party app you choose will require a separate login, since that is separate from BlueCross.
Why do I need to sign this authorization?
We need your authorization to release protected health information to a third-party app. We also use this authorization to let you know that the app is not subject to federal health information privacy laws such as the Health Insurance Portability and Accountability Act (HIPAA). While we, your insurer, are subject to that law, third-party apps are regulated by the Federal Trade Commission (FTC).
How can I get a third-party app?
Several third-party apps are available. You can download them from the app stores for both Apple and Android devices.